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Terms and Conditions

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These products are for sale exclusively to patients of Twin Ports Dermatology. If you are not currently a patient, please call 218-302-1000 to schedule an appointment.

Our Subscription program was designed to prevent interruptions in your supply of your medical skin care in order to maximize your results per instructions from your skin care provider. If you select the Subscription purchase option, the following terms and conditions will apply to your purchase:

You authorize us to automatically place and ship future orders for your selected Subscription items according to the frequency shown during your initial purchase. Payment for each subsequent shipment will be automatically charged to the same credit card that you used for the initial purchase, unless you notify us otherwise. By proceeding with your Subscription purchase, you acknowledge and agree that Twin Ports Dermatology will not obtain additional authorization from you for each future shipment. In addition, you do not hold Twin Ports Dermatology responsible for any overdraft charges or fees which you might incur during the ongoing Subscription program. If you choose to cancel an active Subscription order, you can do so from your Subscription cart, but you must do so 48 hours before the next shipment date indicated in your Subscription cart.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Twin Ports Dermatology. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Twin Ports Dermatology.

Twin Ports Dermatology reserves the right to update or revise these Subscription Terms and Conditions at any time.

 

STANDARD RETURN POLICY

Twin Ports Dermatology is dedicated to bringing you the best in medical-grade skin care products. If you are not completely satisfied with a product for any reason, please contact your skin care provider at our office within 30 days of the purchase date. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.
 

If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item if it is within 30 days of purchase. If your return is due to an adverse reaction, please fill out a report. You will be refunded on the credit card used or given a Med Spa gift card for the same amount. For any other circumstance, we may be able to offer you an exchange or a Med Spa gift card of the same amount.

 

SHIPPING POLICY

We will ship your order to arrive within 5-8 business days from when you place it. In the event of an unexpected out of stock or other order interruption, you will be contacted by one of our staff. We ship USPS at a flat rate of $5.99.

 

MOBILE TERMS OF SERVICE

Last updated: Feb. 26, 2025

The Twin Ports Dermatology mobile message service (the “Service”) is operated by Twin Ports Dermatology (“Twin Ports Dermatology”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Twin Ports Dermatology’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Twin Ports Dermatology through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Twin Ports Dermatology. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18337402244 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Twin Ports Dermatology mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18337402244 or email info@twinportsderm.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

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